FlightFlow Customer
Privacy Policy

Last updated: July 8, 2026
FlightFlow respects your privacy. This Privacy Policy explains how we may collect, use, and protect information when you visit our website or contact us regarding our virtual airline livery services.

1. Information We Collect

FlightFlow may collect limited information that you voluntarily provide, such as your name, username, contact details, order details, project requirements, aircraft/livery references, screenshots, files, or messages you send to us.
We may also receive basic technical information through our website provider, such as browser type, device information, pages visited, and general analytics data.

2. Fiverr Orders and Payments

FlightFlow conducts all order related business through Fiverr. To ensure secure payments, order tracking, buyer/seller protection, and compliance with Fiverr’s rules, orders and payments for Fiverr-related services must be handled through Fiverr.
If you place an order through Fiverr, your personal information, messages, payments, files, and order details may be processed by Fiverr according to Fiverr’s own Terms of Service and Privacy Policy. FlightFlow does not control Fiverr’s platform, payment processing, account systems, or privacy practices.
For Fiverr orders, please keep order-related communication, files, payments, revisions, and delivery matters on Fiverr unless Fiverr’s rules allow otherwise.

3. Discord and Other Contact Methods

FlightFlow may use Discord or other contact methods for general questions, community support, updates, or non-payment communication. However, Discord or other external platforms should not be used to bypass Fiverr’s order, payment, or communication requirements for Fiverr orders.
Information you share through Discord or other third-party platforms may also be subject to that platform’s own privacy policy.

4. How We Use Information

We use information only as needed to:
  • Respond to questions or support requests;
  • Discuss or complete livery projects;
  • Manage project requirements, revisions, and deliveries;
  • Improve our services, website, and customer experience;
  • Prevent misuse, fraud, or abuse;
  • Comply with legal, platform, or safety obligations.

5. File and Project Materials

If you send FlightFlow files, screenshots, aircraft references, logos, design notes, or other project materials, we use them only to understand and complete your requested work, provide support, or maintain reasonable order records.
Please do not send sensitive personal information unless it is necessary for your project.

6. Sharing of Information

FlightFlow does not sell your personal information.
We may share limited information only when necessary with:
  • Fiverr, when your order is handled through Fiverr;
  • Website, hosting, analytics, communication, or file-storage providers;
  • Payment or platform providers, if applicable;
  • Legal authorities, if required by law or necessary to protect our rights.

7. Data Retention

We keep information only for as long as reasonably necessary to provide our services, manage support, maintain business records, resolve disputes, comply with platform rules, or meet legal obligations.

8. Security

We take reasonable steps to protect information we receive. However, no website, platform, or online communication method can be guaranteed completely secure.

9. Your Choices

You may contact FlightFlow to request access, correction, or deletion of personal information we directly control. For information held by Fiverr, Discord, PayPal, or any other third-party platform, you should contact that platform directly.

10. Third-Party Links

Our website may contain links to Fiverr, Discord, Flightsim.to, PayPal, or other third-party websites. We are not responsible for the privacy practices, terms, or content of those third-party services.

11. Changes to This Policy

FlightFlow may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact

For privacy questions or support, please contact FlightFlow through the contact options provided on our website. For Fiverr orders, please contact us through Fiverr.

13. Payments and Fiverr Privacy

For Fiverr-related services, all payments, order processing, revisions, and delivery matters must remain on Fiverr. *
All payments for FlightFlow orders are handled exclusively through Fiverr. FlightFlow does not accept order payments through PayPal, Discord, direct bank transfer, cryptocurrency, or any other external payment method.
Because Fiverr processes order payments, checkout details, invoices, account information, and related transaction data through its own platform, those payment-related details are handled according to Fiverr’s own Privacy Policy and Terms of Service. FlightFlow does not directly collect or process payment card details, PayPal details, bank details, or other external payment information for Fiverr orders.